TheChessPiece is committed to providing the best delivery performance

Most orders are shipped same day by FedEx Home Delivery or USPS directly from our climate-controlled warehouse in Florida. You decide the method you would like to use whether this be Ground, Priority, International Priority or Express (and other options) during the checkout procedure. You will receive an automatic email notification from FedEx and/or USPS when it ships and will have a tracking reference so you can monitor the delivery process. 

When selecting FedEx we recommend you arrange delivery to your place of work. i.e. a commercial location. This will save around $1.75 which is normally applied as a residential surcharge.

Shipping Charges

Orders over $150 are shipped free within the contiguous United States by FedEx Ground/Home delivery or USPS depending on the total weight of the items ordered. Other free shipping promotions may be offered from time to time but will only apply to the contiguous US. The shipping charge is shown as a discount on the sales receipt and may be charged if the item is returned to us for a full credit for any reason other than the wrong item being shipped , but subject to The Chess Piece's discretion. We believe in fairness and common sense when determining shipping refunds whether initially charged or otherwise.

Most orders are shipped same day the order is received but may be within 1-2 business days of your order being placed. This applies especially to computers, standard chess sets and other chess related goods. Our Limited Edition and Custom-carved Character Chess Sets and exquisite Camel bone sets may take up to 28 days for delivery, (although many are held in stock at our Florida warehouse) depending on demand, availability and customer location. When you place your order we will immediately confirm the delivery details and if you find this unacceptable in any way we will give you an opportunity to cancel your order without any obligation to you.

As you will expect, we do not compromise quality to fill an order early. We are sure you will be delighted with your product after receiving it and consider a small wait worthwhile if this happens to be the case. We do however keep you informed as to how your custom set is progressing by regular email from our shipping department.

We are shipping our products worldwide and provide tracking references by email where available.

Most orders will be shipped according to that ordered by you i.e. FedEx or USPS, however, we reserve the right to select an alternate carrier to meet the specific needs of the order including delivery to PO Box #'s or where the package weight is so small that USPS Priority becomes more cost-effective. If you're unhappy with a specific delivery charge then please place your order by email and we'll be pleased to assist and offer further options. We base shipping charges on product weight, package size, insurance cost and shipping zone. The individual product shipping charges are automatically calculated at the Check Out. 

Should you wish to place a large order and feel that alternative  shipping arrangements may be more suitable for you, (such as freight collect) then we are most happy to consider your views. Please email us with any questions to sales@thechesspiece.com  

Shipping Surcharges

Due to recent oil price surcharges applied by our own shippers, we reserve the right to amend these prices and the choice of shipper without notice. Customers who order from us will be contacted by email should any change in these become necessary, prior to us shipping any goods ordered. In addition if an order is shipped to an incorrectly specified address we reserve the right to require payment for the additional charges incurred.

Overseas Orders- please note.

We gladly accept orders from overseas customers and are happy to ship to countries beyond the US territories. We have many satisfied customers particularly as many of our products aren't available locally or are much more expensive to buy locally. However, customers should be aware that they are personally responsible for any customs duties, sales taxes, brokerage fees or other charges levied by the country of import concerned. Please therefore accept that the price you pay when purchasing online from our store may not be the final price payable. Bear in mind also that 10% sales tax on an item that costs $200 locally is only half that if purchased for $100 from us.

Order Tracking

1. You can track your FedEx orders by clicking here 

2. You can track your USPS Orders by clicking here

NO Handling Charges

There are NO handling charges applied to each order on shipping. You only pay actual delivery costs we absorb the packaging and handling costs in our sales margin.