Customer Service

Welcome to our Customer Service Pages

Contact us at TheChessPiece:

Phone: (1) 352 304 5340

Email: stevel [@]


This page also features links to all the site's product support pages and other resources and is in the process of being updated. 

In the interim if there is a specific question that you may have in relation to any of our products please email us here. Thank you.

1. Buying from The Chess Piece.

We want your shopping experience to be fun and enjoyable and where we have a mutual understanding of each others' expectations. Our Terms and Conditions page details our expectations. Please click here

2. Payment types accepted by us

We accept all major credit cards, checks, money orders and bank transfers by arrangement.

3. Need to return something to us?

Sometimes there is a need to return something. Please contact us by phone or email for a returns number.

For full details relating to Returns please read our Terms and Conditions of Sale.

4. Certificates of Authenticity.

We only sell the highest quality goods offering legitimate origin and warranty. Our Certificates of Authenticity page helps you understand what we mean by this.

5. What to look for when buying a Staunton Chess set.

Check out our video here.

6. Informational videos.

All our videos are shown on this videos page.